Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Marqi Studio accepts unwashed, unworn and undamaged garments, with tags attached.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase with your order number.

To start a return, use our returns portal. 

Access our UK returns portal here

For outside of the UK go to our international returns page here

You are responsible for the cost of return shipping. Please use a reliable shipping method with tracking to ensure the safe return of the item. 

If your return is accepted, we’ll send you a return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@marqistudio.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

To start an exchange, use our returns portal. 

Access our UK returns portal here

For outside of the UK go to our international returns page here

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@marqistudio.com.